FAQ
Your Trusted Guide to Senior Care
Find reliable answers to common questions about elderly health, our app, and how it works. This page provides wellness support and helpful guidance designed for seniors, caregivers, and families, offering clear, easy-to-understand information whenever you need it.
No. It also supports children's and women’s safety.
Alerts go via SMS and mobile call, too.
100%. We follow strict privacy standards and encryption.
Not at all. Voice, tap, and simple UI make it senior-friendly.
We offer different plans depending on your needs. There is a basic version of myCareShield and premium options with advanced features. Pricing is kept affordable so that families can use it for everyday safety. For exact pricing, you can check our website or app store listing.
Downloading the app is free. Some core features are available at no cost, and we offer additional advanced safety features under our paid plans.
We take security very seriously. Your data is encrypted in transit and at rest, and we follow industry best practices to protect personal and health-related information. Only authorized users, like your chosen emergency contacts, can access your alerts.
Yes. myCareShield is built with security and privacy at the core. We use encryption, secure authentication, and strict access controls so that your information and alerts stay private between you and your trusted contacts.
If you have a relatively recent Android smartphone, myCareShield will most likely work. It just needs a compatible version of Android and access to basic sensors like motion and location. You can check compatibility directly on the Play Store.
You simply download the MyCareShield app from the app store and open it. The app will guide you through creating an account step by step, right from your phone, no separate website is needed.
Go to your phone’s app store, search for ‘myCareShield’, and tap ‘Install’. Once it’s downloaded, open the app and follow the on-screen instructions to set up your profile and emergency contacts.
We recommend keeping automatic updates turned on. We release updates regularly to improve accuracy, add features, and enhance security. Whenever an update is available, it’s best to install it.
We provide in-app support where users can report issues or ask questions, as well as email support. We also have help guides and FAQs to walk you through setup and troubleshooting.
You just need a compatible smartphone, a working mobile number or email, and the contact details of the people you’d like to set as your emergency contacts. The app then guides you through setup in a few simple steps.
MyCareShield offers health and safety monitoring features like event-based alerts, for example, a fall alert if someone slips and the phone detects sudden movement. It connects you to your emergency contacts, who receive instant notifications so they can respond quickly. We also offer [add your features here: activity tracking, SOS button, location sharing, etc.].
You can download myCareShield directly from your phone’s app store. Just search for ‘myCareShield’, tap ‘Install’, and follow the setup instructions.
Our contact details and office information are available in the app and on our website. You’ll find our addresses, support contacts, and payment options clearly listed there.