Privacy Policy for myCareShield

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1. Scope of this Privacy Policy

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This Privacy Policy applies to all users of the myCareShield mobile app and online services. It outlines how we collect, use, store, share, and protect your personal information, including sensitive health and wellness data accessed via integrated platforms like Samsung Health and Terra API (our privileged wellness data partners).

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2. Summary of this Privacy Policy

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• We collect personal, usage, and health-related data to provide safety and health monitoring services.

• We use data to deliver features like fall detection, health alerts, and emergency response.

• We respect your privacy and provide you with control over your data.

• We do not sell your personal information.

• We adhere to data protection regulations, including the GDPR (for EEA residents).

 

3. Information myCareShield App Collects and Controls

We collect and control different types of user information, categorized below.

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4. What We Do with Your Information

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We use your information to:

• Deliver and improve services such as real-time alerts and health monitoring

• Customize user experience and notify caregivers

• Comply with legal requirements

• Analyze usage trends to enhance service reliability and safety

 

5. Information about myCareShield App Processes on Your Behalf

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We process certain user data on your behalf, including:

• Emergency contact configurations

• Wellness data from Samsung Health and Terra API

• Health-based event triggers and caregiver notifications

 

6. General

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This policy applies to all features, services, and interactions within the myCareShield ecosystem, including third-party integrations.

 

7. Information myCareShield App Collects and Controls

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What Information We Collect

 

i. Information That You Provide Us

• Account Signup: Name, email, phone number, password, and date of birth.

• Family Member Information: Emergency contacts, caregivers, and associated users.

• Safety Alerts & Location Tracking: Configuration for fall detection, SOS alerts, GPS tracking.

• Health Information: With explicit consent, we collect non-medical wellness data (e.g., heart rate, sleep, activity, oxygen levels, etc.) via:

  • Samsung Health: via privileged API access

  • Terra API: wearable device integration (e.g., Samsung Galaxy, Fitbit, Garmin, Oura)

• App Interactions: Feedback, support requests, and survey responses

 

ii. Information We Collect Automatically

• Browser, Device & Server Data: Device type, OS version, time zone, app version.

• First-Party Cookies & Tracking: To maintain login sessions and personalize your experience.

• App Logs & Mobile Analytics: Error logs, screen flows, usage patterns (e.g., Firebase).

• Public Sources & Social media: Only when publicly available and explicitly linked by user.

 

8. Purposes for Using Information

 

We use your data to:

• Provide personalized safety monitoring

• Trigger fall or health alerts

• Notify family/caregivers in emergencies

• Offer wellness summaries and trends

• Maintain security and app performance

• Comply with laws or enforce our rights

 

9. Legal Processing Bases Applicable to myCareShield

 

Depending on your location, we process your information based on:

• Consent (explicit opt-in for health data)

• Contractual necessity (to deliver services)

• Legitimate interest (to improve service quality)

• Legal compliance (as required by law)

 

10. Withdrawal of Consent

 

You may withdraw consent for any non-essential data collection at any time by adjusting your app settings or emailing: info@mycareshield.com. Withdrawal may limit access to certain app features.

 

11. Legitimate Interests Notice

 

We process minimal personal data under our legitimate interest to:

• Ensure safety and performance of the app

• Provide accurate and timely emergency alerts

• Improve our technology and reduce risks

 

12. Your Choice in Information Use

 

You can:

• Access or edit your profile data

• Disable certain permissions

• Request data export or deletion

• Opt-out of marketing emails

 

13. Who We Share Your Information With

• Employees: Only authorized personnel with a duty of confidentiality

• Service Providers: Terra API, Samsung Health, analytics platforms (only as needed)

• Legal Authorities: If required by law, court order, or government request

 

14. Your Rights (EEA-Specific)

 

If you are in the European Economic Area (EEA), you have the right to:

• Access and correct your data

• Object to or restrict processing

• Request deletion

• Data portability

• Lodge a complaint with a Data Protection Authority

To exercise your rights, email: info@mycareshield.com

 

15. Retention of Information

 

We retain your data:

• As long as your account is active

• As required for legal, contractual, or legitimate purposes

• Health data is retained for up to 12 months unless renewed or deleted upon request

 

16. Children’s Personal Information

 

Our services are not intended for children under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect information from children without verified parental consent.

 

17. How Secure Is Your Information

• Data is encrypted in transit and at rest (AES-256, TLS)

• Multi-layer access control

• Regular third-party security audits

• Secure API integrations with Samsung Health and Terra API

 

18. Locations and International Transfers

 

Your data may be stored and processed in the U.S., India, or other jurisdictions where we operate or partner. We ensure standard contractual clauses (SCCs) or other safeguards are in place for international transfers.

 

19. Blogs and Forums

 

If you post in our public blogs or forums, your content may be publicly visible. We advise against sharing sensitive personal data in public sections.

 

20. Social Media Widgets

 

Our app may include social media features (e.g., share buttons) that may collect your IP address and interaction data. These are governed by the privacy policies of those platforms.

 

21. Disclosures in Compliance with Legal Obligations

 

We may disclose data:

• In response to legal process (court orders, subpoenas)

• To enforce our agreements or rights

• To protect user safety and prevent harm

 

22. Enforcement of Our Rights

We may use personal data to investigate and prevent fraud, abuse, or violations of our Terms of Use and this Privacy Policy.

 

23. Business Transfers

 

If we are involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, in accordance with this Privacy Policy.

 

24. Compliance with this Privacy Policy

 

We regularly review our practices to ensure compliance. Our employees are trained on privacy practices and data protection obligations.

 

25. Notification of Changes

 

We may update this Privacy Policy from time to time. Material changes will be notified via in-app alerts or email. Continued use of the app after updates constitutes your acceptance.

If you have any questions, please contact:
Privacy Officer – myCareShield

 

Email: info@mycareshield.com

 

Address: 2 Nassau Drive, Winchester, MA

 

Last Updated: April  10, 2025

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